Refund Policy (Offshore Chef)

Effective date: [01/01/2026]

Offshore Chef provides professional chef services on a booked basis (relief cover, short-notice fill-ins, ad hoc runs, and rotation blocks). This Refund Policy explains how deposits, cancellations, reschedules, and refunds are handled.

1) Booking & deposits

• A booking is confirmed once you receive written confirmation (email/text) and any required deposit has been paid.

• Deposits secure availability and may cover admin, planning, and held dates.

2) Client cancellations (before service starts)

If you cancel a confirmed booking, the following applies (unless we agree otherwise in writing):

A) More than 14 days’ notice

• Deposit: refunded, less any non-recoverable costs already incurred (e.g., permits, supplies ordered specifically for you).

B) 7–14 days’ notice

• Deposit: credited toward a rescheduled booking (valid for 60 days), or partially refunded at our discretion after costs incurred.

C) 3–6 days’ notice

• Deposit: not refundable.

• If we can refill the booking, we may offer a partial credit (case-by-case).

D) Less than 72 hours’ notice / same-day cancellation

• Deposit: not refundable.

• If you booked a block/rotation, you may also be charged a cancellation fee up to the value of the first scheduled day, depending on the booking type and notice.

3) Rescheduling

• One reschedule is permitted with at least 7 days’ notice, subject to availability.

• Rescheduled bookings must be completed within 60 days (unless agreed otherwise).

• If you reschedule with less than 7 days’ notice, it may be treated as a cancellation (see Section 2).

4) No-shows / denied access

If we arrive ready to work and cannot proceed due to circumstances beyond our control (e.g., access denied, vessel not available, unsafe conditions, no key contact on-site), it will be treated as a no-show and:

• Deposits are not refundable, and

• You may be charged for time already committed and any travel costs incurred.

5) Early termination (service started)

If you end the booking early after the service has started:

• Time already worked is payable and not refundable.

• Any committed minimum days/blocks (if agreed) may still be payable.

• Any unused pre-paid amounts (if applicable) will be reviewed after deducting incurred costs.

6) Travel, accommodation & provisioning costs

Where travel, accommodation, provisioning, or delivery costs are included or arranged:

• Non-refundable third-party costs (flights, ferries, accommodation, special-order supplies) are not refundable once booked/ordered.

• If refundable credits are issued by suppliers, we’ll pass them on where applicable.

7) If something isn’t right (service concerns)

If you’re not satisfied, tell us as soon as possible during the booking so we can fix it in real time.

• Where a genuine service issue is confirmed, we may offer (at our discretion): a partial refund, a credit, or a remedial service—depending on what’s fair and reasonable.

8) Australian Consumer Law

Nothing in this policy excludes rights you may have under Australian Consumer Law. If you’re entitled to a remedy due to a failure to meet a consumer guarantee, we will provide that remedy as required.

9) How refunds are processed

• Approved refunds are returned to the original payment method where possible.

• Processing times vary by bank/provider (typically a few business days).

10) Contact

For refund or cancellation requests, contact:
Email: [your email]
Phone: [your phone]
Business name: Offshore Chef
ABN: 13902558033